Terms of service

TERMS OF SERVICE

Last updated: August 31, 2026

OVERVIEW

This website and online store are operated by Mzansi Moda.

Throughout these Terms, "Mzansi Moda", "we", "us" and "our" refer to Mzansi Moda. "You" and "your" refer to the customer, website visitor or other user of our services.

These Terms govern your use of our website and purchase of products from Mzansi Moda.

Nothing in these Terms limits or excludes mandatory consumer rights that apply under applicable law.

OUR ONLINE STORE

Our online store allows customers to browse and purchase Mzansi Moda products.

Our e-commerce services and checkout are supported by Shopify.

You must provide accurate and complete information when placing an order and be legally capable of entering into the purchase.

PRODUCTS

We make reasonable efforts to present products accurately.

Colours and appearance may vary slightly depending on screens, devices, manufacturing processes and the nature of the product.

Where sizing information is provided, customers should review it before ordering.

Many Mzansi Moda products are produced after an order is placed.

PRICES

Prices are displayed in the currency shown.

The final amount payable, including applicable shipping and taxes collected at checkout, is displayed before payment.

Prices may change. Obvious pricing, technical or listing errors may be corrected.

ORDERS

Submitting an order does not necessarily mean it has been accepted.

We may refuse or cancel an order where reasonably necessary, including product unavailability, payment failure, suspected fraud, obvious errors, inability to deliver or legal restrictions.

Where appropriate, amounts already collected will be refunded.

PAYMENT

Payment must be made using a method offered at checkout.

Available methods may vary according to device, location and checkout eligibility.

Payments are processed through Shopify and/or payment providers displayed at checkout.

CANCELLATIONS

Eligible orders may be cancelled before fulfilment.

Because many products are produced after an order is placed, production may begin quickly.

Use the available cancellation process or contact us as soon as possible.

Statutory rights remain unaffected.

SHIPPING AND DELIVERY

We deliver to destinations made available through checkout.

Shipping charges are calculated before payment and may vary according to products, quantity, destination and fulfilment requirements.

Products within one order may sometimes ship separately.

Production and delivery times vary.

Please see our Shipping & Delivery Policy for further information.

INTERNATIONAL ORDERS

Orders outside the European Union may be subject to customs duties, import taxes or other destination-country charges.

Where these are not expressly included at checkout, they may be payable by the recipient.

RETURNS AND REFUNDS

Return, withdrawal and refund arrangements are explained in our Returns & Refunds Policy.

Customers in Spain and other European Union countries have statutory consumer rights, including withdrawal rights where applicable.

Nothing limits rights relating to faulty, damaged, incorrect or non-conforming goods.

MADE-TO-ORDER AND PERSONALISED GOODS

Many products are produced after an order is placed.

A product is not automatically excluded from statutory withdrawal rights merely because it is made after ordering.

Certain products made specifically to customer specifications or clearly personalised may be excluded where applicable law permits.

PRODUCT INFORMATION AND USE

Customers are responsible for reviewing relevant product information, sizing, care instructions and warnings.

Products should be used for their intended purpose.

Nothing excludes liability where doing so is prohibited by applicable law.

INTELLECTUAL PROPERTY

Unless otherwise stated, the Mzansi Moda name, branding, website design, original text, graphics and other original content are owned by or licensed to Mzansi Moda and protected by applicable intellectual-property laws.

Website content may not be reproduced or commercially exploited without permission except where permitted by law.

REVIEWS AND USER CONTENT

If customers submit reviews, photographs, comments or other content, they are responsible for ensuring they have the right to provide it.

Content must not be unlawful, fraudulent, misleading, abusive or infringe another person's rights.

PROHIBITED USE

The website must not be used for unlawful or fraudulent purposes, malicious activity, unauthorised system access, impersonation or infringement of another person's rights.

THIRD-PARTY SERVICES

Our website may use or link to independent third-party services, including payment, fulfilment, delivery and technology providers.

Those services may have their own terms and privacy policies.

WEBSITE AVAILABILITY

We aim to maintain an accurate and available website but cannot guarantee uninterrupted or error-free access.

We may update, suspend or modify parts of the website where reasonably necessary.

LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control or losses that were not reasonably foreseeable.

PRIVACY

Personal information is handled according to our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, practices or legal obligations.

The version applicable when an order is placed will apply to that transaction, subject to applicable law.

SEVERABILITY

If any provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by applicable law.

Consumers retain mandatory protections provided by the law applicable to them.

CONTACT

For questions about these Terms or an order, please contact Mzansi Moda using the customer contact details provided on our website.

Mzansi Moda
info@mzansimoda.com
mzansimoda.com