Privacy policy
PRIVACY POLICY
Last updated: August 31, 2026
This Privacy Policy explains how Mzansi Moda ("Mzansi Moda", "we", "us" or "our") collects, uses and protects personal information when you visit our website, purchase our products, contact us or otherwise use our services.
We respect your privacy and process personal information in accordance with applicable data-protection laws, including the General Data Protection Regulation (GDPR) where applicable.
INFORMATION WE COLLECT
Depending on how you use our website and services, we may collect:
- Contact information, such as your name, email address, telephone number, billing address and delivery address.
- Order and transaction information, including products purchased, order history, returns, cancellations and refunds.
- Payment-related information necessary to process your purchase.
- Account information if you create or use a customer account.
- Communications you send to us.
- Technical and device information, such as IP address, browser and device information.
- Information collected through cookies or similar technologies where these are used.
HOW WE COLLECT INFORMATION
We may collect personal information:
- directly from you when you place an order, create an account, contact us or subscribe to communications;
- automatically when you visit or interact with our website;
- from service providers that help us operate our store, process payments, fulfil orders or deliver products; and
- from other third parties where permitted by law.
HOW WE USE YOUR INFORMATION
We may use personal information to:
- process and fulfil orders;
- process payments;
- arrange production, fulfilment and delivery;
- provide order and delivery updates;
- process cancellations, returns and refunds;
- provide customer support;
- maintain customer accounts;
- prevent fraud, abuse and security incidents;
- operate, maintain and improve our website and services;
- comply with legal, accounting and regulatory obligations;
- establish, exercise or defend legal claims; and
- send marketing communications where you have consented or where otherwise permitted by law.
Where required, we rely on an appropriate legal basis for processing, including performance of a contract, compliance with legal obligations, legitimate interests or consent.
SHOPIFY
Our e-commerce services use Shopify technology.
Shopify may process personal information when you visit our store, place an order, use checkout or otherwise interact with Shopify-powered services.
Information necessary to provide our store and checkout services may therefore be transmitted to and processed by Shopify.
Shopify processes certain personal information according to its own privacy terms and policies.
PAYMENT PROCESSING
Payments are processed through Shopify and/or the payment methods and payment providers made available during checkout.
Payment providers may process information necessary to authorise and complete payments, prevent fraud and comply with legal obligations.
ORDER FULFILMENT AND DELIVERY
We use third-party service providers to help manufacture, fulfil and deliver products.
We may provide those providers with information necessary to fulfil your order, such as your name, delivery address, contact information, order details and products purchased.
Because fulfilment and delivery providers may operate internationally, information may be processed in countries other than the country where you live.
MARKETING COMMUNICATIONS
If you subscribe to marketing communications, we may use your contact information to send news, offers, product information and other promotional communications.
Where consent is required, these communications will only be sent with the appropriate consent.
You may unsubscribe from marketing emails at any time using the unsubscribe option provided or by contacting us.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and services supporting it may use cookies and similar technologies.
These technologies may be necessary for checkout, security, remembering preferences and maintaining website functionality.
Where required by law, non-essential cookies or similar technologies will only be used in accordance with applicable consent requirements.
HOW WE SHARE PERSONAL INFORMATION
We may share relevant personal information where reasonably necessary with:
- Shopify;
- payment processors and payment providers;
- product manufacturing and fulfilment providers;
- shipping and delivery providers;
- hosting, technology and security providers;
- professional advisers where necessary;
- authorities, regulators or courts where legally required; and
- other service providers necessary to operate Mzansi Moda.
INTERNATIONAL DATA TRANSFERS
Some service providers may process personal information outside the European Economic Area.
Where protected personal information is transferred internationally, appropriate safeguards will be used where required by law.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and regulatory requirements.
YOUR DATA-PROTECTION RIGHTS
Depending on applicable law, you may have rights including:
- access;
- correction;
- deletion;
- restriction of processing;
- objection to certain processing;
- data portability;
- withdrawal of consent; and
- the right to lodge a complaint with an appropriate supervisory authority.
We may need to verify your identity before responding to certain requests.
RIGHT TO COMPLAIN
If you have concerns about how your personal information is handled, please contact us first.
Customers in Spain may also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD).
CHILDREN'S PRIVACY
Our store is intended for customers legally able to enter into purchases or acting with appropriate parent or guardian involvement where required.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent is legally required.
SECURITY
We and our service providers use measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No online service, transmission or storage system can be guaranteed completely secure.
THIRD-PARTY WEBSITES
Our website may contain links to independent third-party websites or services.
We are not responsible for their independent privacy practices.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our practices, services or legal obligations change.
The "Last updated" date will be updated when appropriate.
CONTACT US
For questions about this Privacy Policy, our privacy practices or to exercise a data-protection right, please contact:
CONTACT US
For questions about this Privacy Policy, our privacy practices or to exercise a data-protection right, please contact:
Mzansi Moda
info@mzansimoda.com
mzansimoda.com